Return and Refund policy
At Vibisha Eco Art, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Return Eligibility
Items may be eligible for return if:
* Returned within 7 days of delivery
* Unused and in original condition
* Returned with original packaging
* Not damaged due to customer misuse
* Proof of purchase may be required.
Non-Returnable Items
The following items are generally not eligible for return:
- Customized or personalized products
- Made-to-order products
- Gift cards
- Clearance or final-sale items
- Products damaged through improper handling after delivery
Return Process
To request a return: Email us at vibishaecoart@gmail.com
Include your order number and reason for return. Attach photos if the product is damaged or defective. Wait for return authorization instructions. Returns sent without approval may not be accepted.
Refund Process
Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed within 10 days
Refunds will be issued to the original payment method whenever possible.
Exchanges
If you received a defective or damaged product, we may offer:
Product replacement
Product exchange
Store credit
Refund
Subject to product availability.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and provide photographs of the issue.We will review the request and provide a suitable resolution.
Return Shipping Costs
If the return is due to our error or a defective product, we may cover return shipping costs.For customer preference returns, return shipping costs may be the customer's responsibility.
Refund Exceptions
Shipping fees, gift wrapping charges, customs duties, and taxes may be non-refundable unless required by law.
Contact Us
Email: vibishaecoart@gmail.com
Phone: 9739982565
We are committed to resolving concerns fairly and promptly.